Increasing globalization, deregulation, threats of substitutes, and digital proliferation has turned the tables in the favour of buyers – and in a buyer’s market, every single interaction a customer has both pre-sale and post-sale can make or break a brand. Winning the expectations game in customer experience means radically rethinking products, services, and interfaces to deliver simpler, better, and more valuable experiences across all touchpoints.
Zensciences Customer Experience Design offering enables organizations to transform the way they create value for their customers. By focusing on what users really value, we help you design intuitive and quality customer experiences that bring your brand’s promise to life.
Helped a leading HCM software provider identify the gaps in talent acquisition and management journeys, map the customer requirements with product USPs, and redefine the way they communicate with the customers.
Enabled a futuristic health and rehabilitation technology provider to redefine the brand aesthetics and design visually appealing and functionally seamless digital and print assets.
Helped a $500+ Million global products engineering company revamp corporate strategies, leadership communications, website and digital assets, and sales collaterals to design a better customer experience in line with company’s new brand positioning.
Helped a global pharmaceutical solutions manufacturer define and develop technology stack for website and build technical capabilities for expanding digital footprint of the company.